Hardware & Software Support

We provide complete support services for the most common end user problems -

Hardware (desktop/notebook/peripheral) diagnosis
and deskside team coordination
Operating systems
Shrink-wrapped applications
Departmental/business applications
E-mail

Network connectivity and navigation
Basic network administration (i.e. password resets,
account maintenance, etc.)
Remote user access
Corporate I.T. policy
Advantages of Z-Index helpdesk support include

Level 1 and Level 2 help desk engineers State of the art contact center technology infrastructure Multi-channel delivery capabilities that include voice, e-mail, chat Chat Capability with live collaboration & Remote assistance -

Eb-based case management application CiRIMS
Natural cost advantage of India location
Guaranteed service levels
Closed-loop case management

Web based Reporting to client on live basis.
Process workflow, escalation & onsite dispatch management
Rapid deployment

Managed Desktop Services (MDS)

Hardware & Software Support Managed Desktop Services (MDS) is a predictable, cost-contained approach to fully managing your complex desktop support requirements without costly IT personnel or infrastructure investments. MDS provides remote problem resolution to your end users via our corporate service desk, diagnostic triage in situations that require it, and onsite support and repair to users in your or your customers’ corporate, remote, and home office environments as needed.

For Outsourcers and Resellers

Our Managed Desktop Service approach is an opportunity to provide a total business solution for your small to medium size business customers. Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. As a total package or as components, resellers and outsourcers to augment direct sales revenue may sell MDS.

For Enterprise

Managed Desktop Service (MDS) provides comprehensive support to businesses that do not have or cannot afford an IT department. Our MDS capability will help you cost effectively maximize the availability and performance of selected third-party equipment and assist in deployments of new or refreshed IT resources - to reduce your capital and infrastructure costs, and simplify your business processes.